What is My Account?

We've made it easy for you to view and update your account and orders any time through "My Account" after you sign in to your account. With "My Account" on ShopDesiNow you can

·         Manage/edit all your personal data like address, phone numbers, email ids

·         Change your password

·         See Order History

·         See saved cart

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. ShopDesiNow will send a confirmation mail for your order, to the email address associated with your ShopDesiNow account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery. In case of Cash on delivery orders, you will receive a confirmation email from our ShopDesiNow.

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale currently.

Shopping and Payment

Is it necessary to have a ShopDesiNow account to shop?

While it is not necessary to have a ShopDesiNow account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.

How do I make a payment for a ShopDesiNow purchase?

ShopDesiNow offers multiple methods to make payments for your order: Credit Card, Debit Card, Net Banking, Bank Transfer and Pay TM wallet. All Credit/Debit card details remain confidential and private. ShopDesiNow and our trusted payment gateways use SSL encryption technology to protect your card information.

How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. ShopDesiNow and our trusted payment gateways use SSL encryption technology to protect your card information.

I am asked by Courier Company to pay Octroi. What should I do?

Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. ShopDesiNow is not responsible for any octroi payments.

Order Status

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with ShopDesiNow. To check the status of your pending orders, please drop a mail on contactus@shopdesinow.com or call us on 9892325646  

What do the different order status mean ?

·         Processing: We have received authorization from the payment gateway and are processing your order.

·         Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.

·         Complete: Your order has been delivered at your specified delivery location.

·         Cancelled  : The order was cancelled.

When and how can I cancel an order ?

You cannot cancel your order once placed.

Packaging, Shipping and Delivery

How are items packaged?

All items are carefully packaged at our warehouses - as to avoid any form of damage.

What are the delivery charges?

Sellers provide free delivery on all orders worth above Rs 499. For all the orders below Rs 499 a flat shipping charge of Rs 49 will be charged.

What is the estimated delivery time?

The estimated time of delivery is within 10-15 working days for domestic orders and 30-40 working days for international orders. All orders are handmade and handcrafted so it may take more time depending upon the ordered product.

How will the delivery be done?

·         We process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex.

·         If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Does ShopDesiNow deliver internationally?

ShopDesiNow does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC and FEDEX to deliver your shipments safely and timely to you.The shipping charged would be charged extra for all international orders depending upon the product and location.

How can I track the delivery of my order?

All ShopDesiNow items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

Cancellations & Returns

How do I get a defective item, ordered on ShopDesiNow.com, replaced?

We have easy return policy so that you can buy our products at ease and without stress. Notify us of any problems, damages or defects within 2 days from the date of delivery, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. The return shipping to seller for the product will be borne by the seller if the seller is at fault. See more details about our returns and refund policies under terms of use

Contact Us

Couldn't find the information you needed? Please contact us on contactus@shopdesinow.com